Bring one workflow you suspect is expensive. We test it against volume, manual effort, exceptions, the systems behind it and the economic value, then tell you whether it is worth doing. If it is not, you will hear that on the call.
You describe the operational pain. We listen, ask two or three clarifying questions, and map it to the methodology, or tell you it doesn't fit.
If the work isn't a fit, you'll hear that in the first 10 minutes, along with a suggestion for who is.
A written summary of what we heard, the engagement shape we'd recommend, and a concrete next step, even if that step is 'do nothing yet.'